Delivery & Returns

 

Delivery

Standard mainland UK shipping is £3.50 for orders under £35, FREE for orders over £35.

Please contact us if you require a price for shipping outside of mainland UK, or for expedited shipping.

Due to current circumstances, standard delivery can take between 3-10 days. Delivery times are not guaranteed, but if there will be a significant delay in shipment of your order, we will contact you. 

Please see our Covid-19 update page for further information about our FREE local contactless delivery.

​We will deliver the goods to the address you specify for delivery when you check out. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

 

Returns

We want you to be happy with your purchases from Puddle and Goose.

If, for any reason you are not happy with your purchase, return it to us in an unused condition within 14 days for an exchange or refund of the full purchase price including the original postage cost. You are required to pay the return postage costs unless the item received was faulty. Please contact us at sales@puddleandgoose.com to arrange a return.


Please ensure your parcel is packaged adequately to ensure that the goods are not damaged in transit, or we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit. 


Goods that are received damaged will be refunded or replaced. Please email us within 24 hours with a photograph and retain all packaging.

Refunds will be processed within 72 hours of receiving the returned goods.


We have done our best to describe our items correctly at the time of the items being listed on our website. All sizes are approximate.